Based on your description, I understand you’re unable to access your Microsoft 365 Developer Program account due to an MFA issue, which is preventing you from managing your subscription. Since account recovery cannot be handled directly through this public forum, you may consider following these recommended steps to regain access:
- If there are other Global Administrators in your organization, the quickest way to regain access is to ask them to follow this official guide to reset your Multi-Factor Authentication (MFA) settings.
- If you are the sole administrator for your tenant, you will need to contact Microsoft’s Data Protection team directly by phone: Customer service phone numbers – Microsoft Support
Reminder: To prevent similar issues in the future, I strongly recommend assigning at least two Global Administrators to your Microsoft 365 tenant. This ensures that if one admin is locked out or unavailable, the other can still manage and recover access to the account.
In case the phone line is not supportive, you can consider directly submitting a support request as a helpful workaround:
- Create a trial business account: Go to Microsoft 365 Business Plans and Pricing and click Try for free to set up a temporary Microsoft 365 tenant with a trial license.
- Use this new account to sign in to the Microsoft 365 Admin Center and submit a support request on behalf of your primary (locked) account.
- Click Help & Support > then choose Create a support request.
Note: This method doesn’t require you to use your new account for your business. Instead, it allows you to create a temporary global administrator account so you can submit a support request, as your original global administrator account is locked out due to issues with multi-factor authentication. The trial account is free for one month. Be sure to delete it after submitting your support request to avoid any automatic renewals or charges from Microsoft.
For further instructions, you can follow this guide: Get support – Microsoft 365 admin | Microsoft Learn
Please understand that our initial response may not always resolve the issue immediately. However, with your further updates and more detailed information, we can work together to find a resolution.
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